Pam Bilbrey is President of the Baptist Health Care Leadership Institute and shares her insights and experiences as a change leader with colleagues across the nation and internationally. As a consultant, coach and professional speaker she actively assists organizations in achieving greater levels of service and operational excellence. Building upon personal experiences as well as her life long obsession with the study of leadership development and organizational change Pam is able to coach organizations through the change process in a way that maximizes current strengths and yields extraordinary results.
She has served as a senior consultant with several national healthcare organizations, has written numerous articles on marketing, strategic planning and leadership development and has contributed to over 30 published articles. She is the co-author of the book:BreakOUT: Unleash the Power of Human Capital. During her career she has initiated two award winning national educational franchises, served as the primary author of a series of customer satisfaction instruments and developed a national customer satisfaction data center. Pam is a certified businessThink trainer. She serves on the boards of the Society for Healthcare Strategy and Market Development and the Institute for Human and Machine Cognition and has been appointed by Governor Bush to the Florida Board of Governors which oversees all state universities. In 2005, Pam and BLI consultant Brian Jones were two of only 15 individuals worldwide certified as Affiliates of The Table Group, the consulting firm of Patrick Lencioni, New York Times best-selling author of The Five Dysfunctions of a Team and Death by Meeting.
Pam continues to work closely with Baptist Health Care on its journey to excellence providing coaching and guidance in her role of Senior Vice President of Corporate Development. Her work includes a focus on driving patient, employee and physician loyalty, developing a strong leadership team for the organization and participation on the Malcolm Baldrige Quality Steering Committee.
Pam is qualified by a Masters of Science degree, a MBA degree and over 24 years in organizational leadership positions.
Presentation/Facilitation Topics
- Customer Service
- Leadership & Strategy
- Workforce Issues
