As a consultant, coach and professional speaker, Pam Bilbrey actively assists organizations in achieving greater levels of excellence. Building upon personal experiences as well as her lifelong obsession with the study of leadership development, employee engagement and organizational change Pam is able to coach organizations to maximize their current strengths to yield extraordinary results.
During two decades of service with Baptist Health Care in Pensacola, Florida , Pam served as Senior Vice President of Corporate Development where she had executive level responsibility in providing strategic direction, operational planning, and overall leadership for both existing and start-up businesses within the corporation. She was responsible for initiating the award-winning corporate university, Baptist University, for the healthcare system. She also founded the Baptist Health Care Leadership Institute, a nationally respected consulting firm that has assisted more than 500 organizations in achieving service and operational excellence.
Pam has served as a senior consultant with several national healthcare organizations, has written dozens of articles on marketing, strategic planning, employee engagement, leadership development and has contributed to over 50 published articles. Pam served as editor of Leadership Excellence, a monthly magazine published in conjunction with Executive Excellence Publishing for three years. She is the co-author of the book BreakOUT: Unleash the Power of Human Capital and author of Reflections on Leadership: Rants, Raves and Realities. Her most recent book, Ordinary Greatness, is scheduled to be published by Wiley & Sons in July, 2009.
During her career she initiated two award-winning national educational franchises, served as the primary author of a series of customer satisfaction instruments and developed a national customer satisfaction data center. She served on the boards of the Society for Healthcare Strategy and Market Development and the Institute for Human and Machine Cognition and was appointed by former Governor Jeb Bush to the Florida Board of Governors which oversees all state universities. She currently serves as an expert advisor with the Human Capital Institute.
Pam is one of only 15 individuals worldwide certified as a Consulting Partner with The Table Group, the consulting firm of Patrick Lencioni, New York Times best-selling author of The Five Dysfunctions of a Team and Three Signs of a Miserable Job. Her work with the Table Group focuses on coaching executive level teams to greater effectiveness.
Pam's recent accolades include receiving the 2007 Individual Excellence Award from AHA's Society for Healthcare Strategy and Market Development and being named one of the Top 100 People in Leadership Development by Leadership Excellence Magazine in 2008. Pam is qualified by a Master's of Science degree, a MBA degree and over 25 years in executive leadership positions. More importantly, she is passionate about her work and accepts nothing less than excellence in all endeavors.
Presentation/Facilitation Topics
- Creating a Culture of Excellence
- Leadership Visibility, Accessibility and Approachability
- Ordinary Greatness: It's Where We Least Expect It…Everywhere
- BreakOUT: Unleash the Power of Human Capital
- Reflections on Leading: Rants, Raves and Realities
- Innovation: Creating a Healthy Dissatisfaction for the Status Quo
- Recruitment and Retention of Top Talent
- Cultivating the Potential of Those You Lead
- Creating High Performing Teams
- Communication That Connects and Impacts
- Leadership Retreat Facilitiation
